Frequently asked questions
Clear answers about using MyHealthHub, medical limits, plans, privacy, and access options.
What is My Health Hub and what is it used for?
My Health Hub is a personal tool for organizing health information, such as records, medications, diagnoses, appointments, documents, and profiles. It can help keep that information clearer and available when a person needs it.
Its usefulness depends on the information a person records, attaches, and keeps up to date. My Health Hub organizes personal health information, does not diagnose, does not prescribe treatment, does not replace a healthcare professional, and is not an official medical record.
Is MyHealthHub an official medical record?
No. MyHealthHub is a personal health information organizer. It helps you organize records, medications, diagnoses, history, attachments, and personal summaries, but it does not replace an official medical record from a healthcare institution.
What information can I organize?
You can organize medical records, prescriptions, lab results, medications, diagnoses, history, appointments, professionals, institutions, attachments, and personal health summaries.
How can My Health Hub help me organize scattered health information?
My Health Hub can help you bring together in one place tests, medications, diagnoses, appointments, documents, and other relevant details that are currently scattered across files, messages, or paper records. How well it works depends on the information you record, attach, and keep up to date.
It does not diagnose, it does not prescribe treatment, it does not replace a healthcare professional, and it is not an official medical record.
Can I attach records or documents?
Yes. MyHealthHub supports attachments according to the limits and benefits of each plan.
How can My Health Hub help me prepare for a medical appointment?
My Health Hub can help you review and organize, before a medical appointment, tests, medications, diagnoses, medical history, appointments, documents, and other relevant details in an organized space. Its practical value depends on the information the person has recorded, attached, and kept up to date.
My Health Hub does not decide which medical information is necessary, does not interpret results, does not generate automatic recommendations, does not diagnose, does not prescribe treatment, does not replace a healthcare professional, and is not an official medical record.
Can I create a personal health summary?
Yes, depending on the available plan, you can prepare a personal health summary with key information to review, export, or share when needed.
How do I access MyHealthHub?
You can currently access MyHealthHub through the web app and review available options in the download center.
How do I get started with My Health Hub?
You can start from the My Health Hub site or from the download center to access the available version for your device.
Then, you can sign in with an existing account or create an account, based on the current available options.
After that, it is recommended to select or set up the corresponding profile according to the available functions, to keep each person’s information clearly identified.
As a practical first step, you can record useful information, such as current medications, diagnoses, medical history, or relevant documents.
My Health Hub organizes personal health information, does not diagnose, does not prescribe treatment, does not replace a healthcare professional, and is not an official medical record.
What plans are available?
MyHealthHub offers Free, Plus, and Pro plans. Free: 1 personal profile, up to 10 attachments, no sharing. Plus: share your personal profile with up to 2 people (read-only or collaborator), up to 100 attachments, PDF health summary and procedures, no family profiles or full backup. Pro: family profile management (up to 5 profiles in total), share with up to 4 people, up to 200 attachments, and full backup. See the plans page for prices and details. Web payments by card (Stripe) or PayPal; Mercado Pago coming soon in Argentina.
Is my information shared with doctors?
No. The information organized in MyHealthHub is intended for your personal use. You decide when and with whom to share information.
Where can I review the privacy policy and responsible use guidance?
You can review the MyHealthHub security and privacy page.
How is a shared family member profile managed?
The profile should keep representing the person whose health information it belongs to. If a mother is being helped by her children, the profile account should belong to her, and each child should sign in with their own personal account. Depending on the plan and available permissions, access can be shared for viewing or collaborating on the same profile, without duplicating the information across separate accounts.
Can I organize information for family members?
Yes, depending on your plan. Pro includes family profile management (up to 5 profiles in total) for children, parents, or people you support. Plus does not include family profile management, but you can share your personal profile with up to 2 people (read-only or collaborator). Free has no sharing and no family profiles.
Does it replace a doctor’s opinion?
No. MyHealthHub does not diagnose conditions, prescribe treatments, or replace professional medical care. The information organized in the app should be used as personal support for appointments, follow-up, or preparation.