Guide
How to manage a shared profile for a family member
Learn how to organize a shared health profile for a family member and reduce duplicate records, while respecting ownership, access, privacy, and responsible use.
When a family member needs help keeping health information organized, the starting point is simple: the profile should still represent the person who owns that information. My Health Hub can help centralize the information as one main shared reference, with access shared according to the permissions available in the account and without copying the same records into separate accounts.
When a shared profile makes sense
A shared profile works best when the person whose information it is wants to keep ownership of the record while still receiving practical help from a child, partner, sibling, or caregiver. The goal is to work from one main shared reference that is current and easy to review.
Core rules of the model
- The profile belongs to the person whose health information it holds.
- Each collaborator should sign in with their own personal account.
- Access is shared only through the permissions available in the account.
- The same tests, medications, or appointments should not be duplicated across separate accounts.
- Important changes should stay aligned with the person whose profile it is, with the person’s knowledge and authorization and according to the available permissions.
What each collaborator should do
Depending on the functions and permissions available in the plan and the account, a collaborator may review the profile and help keep it current. In this kind of shared workflow, the key is that each collaborator should use their own personal account and update the same shared reference.
Before adding or changing information:
- confirm that the data belongs to the profile owner;
- check the date, source, and context;
- avoid uploading the same document twice;
- never use someone else’s account or share passwords.
Privacy and responsible use
Health information is sensitive. A family agreement should cover:
- the profile owner’s consent;
- the minimum access each collaborator needs;
- periodic review of what is shared;
- extra care on shared or borrowed devices;
- respect for the owner’s decision if they want to limit access.
My Health Hub organizes personal health information. It does not diagnose, it does not prescribe treatment, it does not replace a healthcare professional, and it is not an official medical record. Its value is in organizing information so it reaches appointments with more clarity.
Avoiding duplicates
To reduce the chance of different versions of the same information, it helps to:
- keep one main profile per person;
- use one main shared reference;
- add updates in the same profile;
- store documents with a date and context;
- coordinate changes before repeating them elsewhere.
If two family members record the same information separately, review can become more confusing in emergencies or appointments.
How My Health Hub fits this scenario
My Health Hub can help centralize tests, medications, diagnoses, appointments, background information, and documents in one place. Start with the shared family profile FAQ, then review the plans to see what your case includes and read security and privacy before uploading sensitive information. If you want to start using it, go to the download center and then review the My Health Hub product page.
Final implementation checklist
- Confirm that the profile belongs to the person whose information it holds.
- Each collaborator should use their own personal account.
- Review which functions and permissions are available in the plan and the account.
- Agree on what information is reviewed and who updates it.
- Avoid duplicating tests, medications, or appointments across separate accounts.
- Record each change with date and context.
- Review privacy, security, and responsible use before sharing.
- Keep the profile as a single source of truth.
Closing
If the goal is to help without losing control or clarity, the idea is to keep one profile owner, one main shared reference, and collaborators using their own accounts, according to the available permissions. When that is organized well, the shared profile can be a useful care tool.
Recommended next step: review the plans and, if this case fits, continue through the download center to start using My Health Hub.
See My Health Hub plans